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Delivery Terms & Conditions

Hello there! We hope this answers your questions on how you receive your ordered door stoppers.

Delivery will be fulfilled on working days (from Monday to Friday). Orders usually ship within 1-2 working days depending on the payment confirmation and your selected delivery address and availability of your items in the warehouse. Delivery is free for orders of £20 or over in the UK. 

You will also find the applicable delivery costs at the order checkout when you purchase online, on the Order Confirmation.

Your order will be delivered to the delivery address you specify in your order. A signature may be required to receive your item.

If you have not received the order within the estimated delivery time, you should contact us via our website.

Delivery Timescales

The UK - 2-3 working days

EU - 5 - 7 working days

The US - within 7 - 10 working days

Rest of the world - within ten working days 

Text Notifications

Our courier may send updates by text message so that you can stay updated on your delivery or pickup order.  Just add your mobile number at checkout to receive these notifications. 

Once your order leaves our warehouse, our courier will send you a text message. This text message will include your tracking number and a link to the tracking or pickup store information.  Our courier may also send you a text on the day of delivery, depending on your selected delivery method, country and carrier.  You may receive between 1-2 text messages per item on your order.

Changing Your Order

Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address.  If the order is with the carrier, you can contact them directly, and they will amend your delivery address where possible.

If you have not received your dispatch notification email, please contact The Dove Factor Customer Care Team (customercare@thedovefactor.co.uk) 

Delivery Information

If you fill in the wrong delivery details, it might cause delay or a missed delivery.

If your order is being delivered to a business address, our carrier will deliver to a mailroom or delivery point.  They may also request a signature from the mailroom supervisor.  Our courier does not require a signature specific to the order details.

If you provide a home address which has a reception or concierge service, our carrier will deliver to the concierge.  The concierge can sign for the delivery as long as they have a fixed location in the reception or within the building.

Missed a delivery?

If no one is available at the address at the time of delivery, a note will be left to advise you whether your order has been left in a safe place, such as a neighbour, or if you need to contact the courier to arrange a new delivery time. 

If the estimated delivery date showed in your dispatch email has passed, and you have not received your parcel, please contact The Dove Factor Customer Care Team (customercare@thedovefactor.co.uk).  We will investigate with the carrier and strive to deliver your order as soon as possible. 

Damaged orders

If your item is damaged when you receive it, you can refuse the delivery.  If you only find damage after receiving the delivery, please contact The Dove Factor Customer Service Team (customercare@thedovefactor.co.uk).  In the event of a damaged shipment, we will contact the delivery service directly to resolve the issue as quickly as possible and with the least inconvenience to you.  We will make every effort to keep you informed of the progress of our investigation and to provide you with a replacement.

 

If you have any other questions at all, please get in touch with us. Contact Anne Heaven (customercare@thedovefactor.co.uk).